The 7 Guiding Principles of ITIL 4: Practical Advice to Help You Make Decisions
One of the most beneficial and applicable elements of ITIL 4 is the guiding principles. You'll perform a much better job of adding value for your clients, users, and own business if you teach everyone in your organization about these principles and apply them while making decisions.
These ITIL guiding principles were revised and expanded for ITIL 4, and as a result, they are now an essential component of the ITIL architecture rather than an addition that is just briefly reviewed. Attending an ITIL 4 Foundation course will teach you how to:
Guide in all aspects of ITSM work
Encourage good decision making
Promote continual improvement at all levels.